Terms and conditions
1. Definitions
“Contractor” means Bilby’s Window Cleaning.
“Client” means the person or entity engaging services.
“Services” means window cleaning and related works as agreed.
Engagement of Services constitutes acceptance of these Terms & Conditions.
2. Scope of Services
2.1 Services are strictly limited to cleaning of agreed glass surfaces only unless otherwise specified in writing.
2.2 The following are excluded unless expressly quoted:
- Frames, tracks, sills, screens
- Hard water stain removal
- Paint, adhesive, silicone, construction debris removal
- Restoration or scratch remediation
- High-access or specialist access works
2.3 Any additional works requested onsite may incur additional charges at the Contractor’s discretion.
2.4 Pricing is based on maintenance cleaning at the agreed frequency. Excessive buildup due to missed services may incur additional charges.
3. Recurring Service Agreement
3.1 Services can be provided on a recurring basis at the agreed frequency.
3.2 The Contractor reserves the right to adjust pricing upon reasonable notice where:
- Service frequency changes
- Site conditions materially change
- Scope increases
- Access conditions change
3.3 Suspension or cancellation by the Client that results in excessive buildup may result in price reassessment.
4. Access & Safety
4.1 The Client must provide safe, unobstructed access at the scheduled time.
4.2 The Contractor may refuse to perform Services where:
- Conditions are unsafe
- Access is restricted
- Weather presents risk
- There is risk of property damage due to site conditions
4.3 A call-out fee may apply where access is unavailable or Services cannot proceed due to site conditions.
4.4 The Client is responsible for:
- Removal of stock, signage, decorations and obstacles
- Ensuring windows are structurally sound
- Disabling alarms and securing pets
5. Pre-Existing Conditions & Risk Allocation
5.1 The Contractor is not responsible for pre-existing:
- Scratches
- Chips
- Cracks
- Failed seals
- Brittle or deteriorated frames
- Loose glazing
- Defective or aged glass
5.2 The Contractor is not liable for damage resulting from:
- Improper installation
- Manufacturing defects
- Poor maintenance
- Deteriorated window components
- Hidden structural weaknesses
5.3 The Client acknowledges that cleaning may reveal pre-existing defects not previously visible.
5.4 The Contractor is not responsible for water ingress arising from defective seals, frames or building envelope failure.
6. Construction & Contaminated Glass
6.1 Glass contaminated with construction debris may be permanently scratched prior to cleaning.
6.2 The Contractor does not accept liability for scratches revealed during cleaning of construction-contaminated glass unless specialist restoration services are separately contracted.
7. Water-Fed Pole & Pure Water Cleaning
7.1 Pure water cleaning may initially produce temporary spotting due to residue leaching from frames and seals.
7.2 The Contractor is not liable for spotting resulting from oxidised frames, failing seals or porous surfaces.
8. Weather
8.1 Services may proceed in light rain.
8.2 The Contractor may reschedule in unsafe conditions at its sole discretion.
9. Payment Terms
9.1 Invoices are issued upon completion unless otherwise agreed.
9.2 Payment is due within 14 days of invoice date.
9.3 The Contractor may:
- Suspend services for non-payment
- Require prepayment for future services
- Recover reasonable debt collection costs
9.4 Interest may be charged on overdue amounts at a rate permitted under Western Australian law.
10. Limitation of Liability
10.1 The Contractor maintains Public Liability Insurance.
10.2 To the maximum extent permitted by law, the Contractor’s total liability is limited to the value of the Services provided for the relevant visit.
10.3 The Contractor is not liable for:
- Indirect loss
- Consequential loss
- Loss of business
- Loss of profit
- Business interruption
10.4 Nothing in these Terms excludes liability where exclusion is not permitted by law.
11. Termination
11.1 Either party may terminate recurring Services with 7 days written notice.
11.2 Outstanding invoices remain payable upon termination.
12. Governing Law
These Terms are governed by the laws of Western Australia.
13. Estimates
Estimates are indicative only, based on the information you provide, and valid for 30 days. If the property differs materially from that information, we may revise or withdraw the estimate before attending, or confirm the final price on site. A slot isn't held until we've confirmed it with you.